Before Parex, what is your experience with helping businesses manage projects on a large scale?
I have always positioned myself in a project management role. I started off as a project coordinator, becoming the right-hand person for various project managers. Then I worked my way up to project management to where I am now as the PMO manager.
How does your role as a PMO Manager impact client success?
In this role, I lead a team of project managers and engagement specialists to prioritize the business impact of our team’s work on clients while efficiently spreading workload. In doing so, I foster a culture of accountability and consistent collaboration for my team to ensure that no client falls through the woodwork.
Can you describe a memorable experience while troubleshooting problems regarding Microsoft services? / Can you share a recent example of a challenging issue you resolved for a client and how you approached it?
Our company was seeing a large influx of businesses in need of a proactive (not reactive) approach to Microsoft and Azure support. In that case, new procedures needed to be built to accommodate a team-wide proactive approach to Microsoft and Azure solutions. I got to help build an entire project life cycle built around preventing issues before they happen, including client-first project management protocols. Watching the project cycle successfully help customers reach the solutions they need is a satisfying experience for me!
What are your preferred strategies to support the timely and efficient resolution of client issues, especially with complex Microsoft products like Azure and Office 365? / When you receive a ticket/issue/concern, what’s the first/one thing you know you want to do to make sure the job is done right?
Regardless of what decisions must be made, we put the client first. That’s why communication is the number one necessity: we need to know about the client, their team, their needs, their infrastructure, and more in order to develop lasting solutions that work for them.
At Parex, it’s not just about fixing problems, it’s about preventing them. We have fostered countless long-term relationships with this mentality, and we love to see it.
What is your best piece of advice to give to a client seeking proactive Microsoft consulting services?
You won’t regret giving us a shot. Our retention rate is high because we treat every client with a personable approach that is just not available through many other services.