Before Parex, what is your experience with helping businesses resolve issues across the full suite of Microsoft products and services?
My previous work experience includes being an IT infrastructure manager for mid-size manufacturer. I have also fulfilled a role where I maintained three data centers and all corresponding technology.
How does your role as a Technical Lead (Technology Consultant) impact client success?
I collaborate with my team to coach and maintain a group of consultants for the highest level of customer satisfaction. This helps us achieve the highest level of customer satisfaction and client service while we resolve customer concerns.
Can you describe a memorable experience while troubleshooting problems regarding Microsoft services? / Can you share a recent example of a challenging issue you resolved for a client and how you approached it?
On of our larger customers recently received an Active Directory Health Check from us. Just this one health check generated a list of solvable issues. Now, we have established long-term collaboration with that client to solve those issues.
When it comes to solving concerns, by the way, we can help clients in whichever method works best: we can consult client teams as they make the fix, our teams can fix the issue, or we can operate on a combination of both systems.
What are your preferred strategies to support the timely and efficient resolution of client concerns, especially with complex Microsoft products like Azure and Office 365?
Communication is always number one. We need to know what clients want to do and why do they want to do it, which requires us to develop an effective communication channel. Asking the right questions ahead of time avoids issues down the line.
What is your best piece of advice to give to a client seeking proactive Microsoft consulting services?
This consulting relationship is a two-way street! Our experts need timely responses from clients, not radio silence. Mutual participation is key to tailored solutions that last.